Professional Repair Management
The CCS team identify repairable claims at FNOL and establish clear next steps, triaging to a trusted repairer or through our network of salvage agents.
Our priority is getting customers and third parties back on the road as safely and efficiently as possible.
Repair Efficiency
The key to keeping your policyholder satisfied is getting them back in their own vehicle as soon as possible.
Our nationwide network of approved bodyshops makes this happen.
Through a two-tier supply chain of fully managed network repairers, CCS is committed to mitigating downtime, costs and discomfort for your customers and your business.
Reducing Downtime and Controlling Costs
Once deployed to an approved bodyshop, our teams focus on proactively managing the repair, using an efficient claims system workflow to mitigate downtime and control cost.
We work to a 24-hour SLA for all repair related correspondence, keeping downtime to a minimum.
Our in-house engineering, coupled with our Damage Assessment Technology enables us to provide early and accurate cost evaluation.
Our approved repairer network provides an average saving of over £2,250 per repair.
Tracked and Transparent Repairs
All repairable claims are closely monitored and managed to minimise repair cycle times and minimise VOR.
Bodyshops within our network are BS10125 accredited or holding at least one vehicle manufacturer approval and regularly audited, ensuring the highest standard of repairs are consistently undertaken
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